About Online Banking

Personal Online Banking

Our New Personal Online Banking system will be introduced on Monday, October 24 at 9:00 a.m. This enhanced Online Banking platform will be a totally new system with a new look and feel and added functionality.

The first time you log in to the new system on or after Monday, October 24:

  • You will be able to use your existing User ID, unless you have been notified by a TSBG representative.
  • Passwords will be reset to a temporary password, which will be the last four digits of your Social Security number.
  • After you log in from your desktop computer, you will be asked to go through the two-factor authentication process and accept the end-user license agreement. Once you do that, you will simply follow the prompts.

Please note that you cannot sign in to Mobile Banking until after you have enrolled in Online Banking.

Bill-Pay

During our systems conversion between Thursday, October 20, and Sunday, October 23, any scheduled bill payments and Zelle® transactions will be processed as usual. However you will need to make any changes or submit all payments by 8:00 a.m. on Friday, October 14. When you access the new Bill Pay site after logging in to Online Banking, you will see that the functionality of the new site is a new and improved experience. There will be a slight change in the look and feel of your new Bill Pay screens, but all of your bill payment information, including your payees, recurring payments, and history, will be transferred to the new system. However, we do ask that you verify the payee information the first time you pay a bill. For existing Bill Pay users, while all information will be transferred to the new system, you will need to agree to the Bill Pay terms and conditions, but you will not have to re-enroll.

Setting up eBill payments

If you currently use eBill, the biller history will not transfer into our new Bill Pay system. You can activate eBills for participating payees from the Bill Pay home screen, the Manage Payee screen for that payee, or while you’re setting up a new payee. You’ll fill out some account and billing information, so you may want to have a paper bill handy for reference. Once you activate eBills, you can choose to pay that eBill manually or set up automatic payments.

Zelle®

Zelle® will not be available from 8:00 a.m. Friday, October 14, until 9:00 a.m. Monday, October 24

Business Online Banking Services

During this upgrade of our systems, our Business Online Banking services will not be available between 4:00 p.m. on Thursday, October 20, and 9:00 a.m. on Monday, October 24. As a precaution, we suggest that you back up your current information in online banking no later than Tuesday, October 18.

Our new and improved Business Online Banking platform and Business Mobile App will be introduced at 9:00 a.m. on Monday, October 24.

Logging In to Business Online Banking

On Monday, October 24, to log in to the new Business Online Banking site, you will still be able to use your current Online Banking ID.

Your password will be set up as the last four digits of your EIN.

Once you are in the system, you will then be prompted to create a new password, establish additional security measures, and accept the terms and conditions.

You will then be directed to your Account Dashboard. These instructions will also be provided on the TSBG website prior to conversion.

For ACH Customers

A TSBG bank representative will be calling you before our systems conversion to make sure you have reviewed all of the education/training tools for Business Online Banking and ACH services. We will be here to assist you.

After you have successfully logged in to Business Online Banking, our system will enable you to securely access the tools you use.

Prior to conversion, if you wish to modify a current online transaction, please be sure to complete all changes no later than Thursday, October 20, by 3:00 p.m. Doing this will allow you and TSBG the time required to update any needed transactions for processing.

For ACH and wire transfers, please be aware that you will not be able to schedule any new wire transfers after 2:00 p.m. or ACH transactions after 3:00 p.m. on Thursday, October 20.

For ACH files generated by customers, these files will be processed as normal on Thursday, October 20, as long as they are received by 3:00 p.m. on Thursday, October 20. Files received after this time will be accepted, but not processed, until Monday, October 24. It is recommended that you save a copy of all payroll and other ACH files as well as a detailed copy of all transfers and payments to your computer prior to 2:00 p.m. on Tuesday, October 18.

Remote Deposit Capture will not be available after 4:00 p.m. on Thursday, October 20. After our systems conversion, you will be able to use the same check scanning device you have used in the past. Prior to Monday, October 24, you will receive a call from a TSBG representative, providing you with a link to the customer portal for the new system and additional information. After you log in, you will be prompted to enter a new password.

Sweep Account activities should not be impacted by our conversion. Should there be any changes in this, you will be contacted in advance by a representative from TSBG