Social Media Community Guidelines

The State Bank Group (“Bank) is a locally owned, community bank dedicated to helping our customers and the communities in which they live succeed. It is the policy of the Bank to engage and utilize social media as may be appropriate in its marketing and communications strategies. For the purpose of this policy, social media is inclusive of any form of interactive online communication, in which users can generate and share content through text, images, audio, and/or video, including but not limited to:

  • Micro-blogging sites (e.g., Facebook and Twitter);
  • Forums, blogs, customer review web sites and bulletin boards (e.g., Yelp);
  • Sites that enable professional networking (e.g., LinkedIn)

Because banking is a highly regulated industry, the Bank is required to follow certain rules and we ask for your assistance when you are participating on our social media pages. Keep in mind, our social media pages are public spaces which means that anyone may see your comments and pictures when posted to these pages; they may even show up in search-engine results. Also, because anyone can participate on our public pages, we cannot be responsible for views expressed other than our own. We encourage your participation, but we may occasionally remove posts that do not fit our community guidelines:

  • Please make comments that are related to the conversation topic.
  • Please use common courtesy, be respectful of others, and refrain from making comments that contain offensive, obscene, abusive, or threatening language or themes.
  • Do not post someone else’s copyrighted work unless you have permission. Infringement on any party’s copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
  • By posting comments, posts, tagged photos, videos, ideas, or any other content on the The State Bank Group social media sites (such as the Facebook page), you are granting The State Bank Group nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.
  • Never post comments containing personal, identifying or confidential information such as specific account details or other personal information including address, telephone number, email address, account information, password, balance, etc. If you have account specific questions, please contact us.
  • The Bank reserves the right to ban any user from our social media sites without prior written notice or consent for violations of community guidelines.
  • In addition, we may also remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we may leave the first submission and delete the duplicates.

Note that our social media pages are managed by the “Bank” employees. We will make every effort to respond in a timely manner to posts and messages; however, we can’t guarantee that we will reply to every comment. Please call if you have an urgent question or concern.

Links to Third-Party Sites

We may occasionally share links to articles and information on third-party sites when we think you may find the information helpful. Please note that this does not in any way constitute an official endorsement of the site or company.

The State Bank Group reserves the right to change these guidelines. Please check back regularly for updates as the most current guidelines will always be available.

Privacy and Security Practices

With respect to content collected and shared through social media outlets, The State Bank Group follows the privacy policy already established by social media sites. To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.

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