Electronic Funds Transfer

State Bank Group Logo For purpose of this disclosure the terms “we”, “us” and "our" refer to The State Bank Group. The terms "you” and “your” refer to the recipient of this disclosure.

The Electronic Fund Transfer Act and Regulation E require institutions to provide certain information to customers regarding electronic fund transfers (EFTs). This disclosure applies to any EFT service you receive from us related to an account established primarily for personal, family or household purposes. Examples of EFT services include direct deposits to your account, automatic regular payments made from your account to a third party and one-time electronic payments from your account using information from your check to pay for purchases or to pay bills. This disclosure also applies to the use of your Debit Card (hereinafter referred to collectively as "Debit Card") at automated teller machines (ATMs) and any networks described below.

This disclosure contains important information about your use of EFT services provided by The State Bank Group in relation to accounts established primarily for personal family or household purposes. Please read this document carefully and retain it for future reference.

Definition of business day: Business days are Monday through Friday excluding holidays.

Electronic Funds Transfer Services Provided

Debit Card Services

The services available through use of your debit card are described below.

  • You may withdraw cash from your checking account(s), savings account(s), money market accounts(s) and NOW account(s).
  • You may transfer funds between your checking and savings accounts, checking and money market accounts, checking and NOW accounts, savings and money market accounts, savings and NOW accounts, and NOW accounts and money market accounts.
  • You may make balance inquiries on your checking account(s), saving(s) accounts, money market account(s), and NOW account(s).
  • You may use your card at any merchant that accepts MasterCard ® debit cards for the purchase of goods and services.

ATM Services

  • Network. Your ability to perform the transactions or access the accounts set forth above depends on the location and type of ATM you are using and the network through which the transaction is being performed. A specific ATM or network may not perform or permit all of the above transactions. You may access your Debit Card through the following network(s): MoneyPass.
  • ATM Fees. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used, and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.

Point of Sale Transactions

Listed below is the card you may use to purchase goods and services from merchants that have arranged to accept your card as a means of payment (these merchants are referred to as "Participating Merchants"). Some Participating Merchants may permit you to receive cash back as part of your purchase. Purchases made with your card, including any purchase where you receive cash, are referred to as "Point of Sale" transactions and will cause your “designated account” to be debited for the amount of the purchase. We have the right to return any check or other item drawn against your account to ensure there are funds available to pay for any Point of Sale transaction. We may, but do not have to, allow transactions which exceed your available account balance or, if applicable, your available overdraft protection. If we do, you agree to pay an amount equal to the overdrawn balance plus any overdraft fees.

The following card and the corresponding designated account(s) may be used for Point of Sale transactions:

Debit Card: checking account.

Your Debit card may also be used to obtain cash from your designated account(s) at participating financial institutions when so authorized under the terms of your Account Agreement.

Authorization Holds

An authorization hold is a temporary hold that is placed on your account for certain debit card transactions. The amount of the temporary hold may be more than the actual amount of the transaction, so your available account balance will temporarily be reduced by the amount of the temporary hold. If the authorization hold or the processing of subsequent transactions causes your account to have insufficient funds to pay the transaction, we may charge you non-sufficient funds fees if we return the item or overdraft fees if we pay the item on your behalf.

Services provided through use of Telephone Banking

You may perform the following functions through use of Telephone Banking:

  • You may initiate transfers of funds between your checking and money market accounts, checking and NOW accounts, savings and money market accounts, savings and NOW accounts, and NOW accounts and money market accounts.
  • You may make balance inquiries on your checking account(s), savings account(s), money market accounts(s) and NOW account(s).
  • For questions or more information, call us at: (815)728-8000.

Preauthorized Transfer Services

  • You may arrange for the preauthorized automatic deposit of funds to your checking account(s), saving(s) accounts, money market account(s), and NOW account(s).
  • You may arrange for the preauthorized automatic payments or other transfers from your checking account(s), saving(s) accounts, money market account(s), and NOW account(s).

Services Provided through use of Internet Banking Service

The State Bank Group offers its Customer(s) use of our Internet Banking Service. To view account information, obtain current balance and account history, download account information and statements, pay bills from your checking account(s), receive e-statements, disclosures and notices, make payments from a State Bank Group checking or savings account to your State Bank Group loan, make payments to State Bank Group loan(s) from an external account, make transfers from your State Bank Group equity line of credit loan to your State Bank Group checking account, make transfers from your State Bank Group checking or savings account to your other State Bank Group checking or savings account, pay an individual via the State Bank Group's Person to Person service from your State Bank Group checking account to a person’s checking account at their financial institution at no charge (limit $2,000.00 per day; $5,000.00 per month), make external transfers via the State Bank Group's Bank to Bank service from your State Bank Group checking or savings account to your checking or saving account at another financial institution (limits: Standard limits - 3 day $5,000.00 per transaction; $5,000.00 daily; $10,000.00 per month, Next Day limits: $2,000.00 per transaction; $2,000.00 daily; $5,000.00 per month). Fees: Standard and Next Day outbound is $2.00 per transaction; Standard and Next Day inbound, No Fee.

Mobile Check Deposit. Customers can easily deposit checks with their smart phones and tablets. To access this feature, you need to be an online banking customer and download our app. All online banking laws, rules and regulations apply. Cut off times for mobile deposits is 4:00 pm CST on business days. Transactions executed after 4:00pm will post on the next business day. Daily limit for mobile deposit is $2,500.00; daily limit for number of mobile deposits per day is 10 deposits. Your mobile service provider's standard service fees, such as text message fees or similar changes, will apply to all transactions. Check with your service provider for information about these fees.

Electronic Check Conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or to pay bills.

Limitations on Transactions

Transaction Limitations- Debit Card

Cash Withdrawal Limitations. You may withdraw up to $500.00 through use of ATMs in any one day.

There is a daily limit for all ATM withdrawal transactions. For security reasons, specific dollar limits are disclosed at the time the Debit Card is issued. The State Bank Group reserves the right to change dollar amount limits at any time upon prior notification.

Point of Sale Limitations. You may buy up to $3,000.00 worth of goods or services in any one day through use of our Point of Sale service.

Total Daily Limits. In addition to the ATM limit or Point of Sale limits disclosed above, a total daily limit is Imposed on these transactions. The maximum amount of cash withdrawals and Point of Sale transactions is limited to $3,500.00 in any one day.

Other Limitations. The terms of your account(s) may limit the number of withdrawals you may make each month. Restrictions disclosed at the time you opened your account(s), or sent to you subsequently will also apply to your electronic withdrawals and electronic payments unless specified otherwise. We reserve the right to impose limitations for security purposes at any time.

Limits on Transfers from Certain Accounts. Federal regulation limits the number of checks, telephone transfers, online transfers, and preauthorized electronic transfers to an account you have with us and to third parties (including Point of Sale transactions) from money market and saving type accounts. You are limited to six (6) such transactions from each money market and/or saving type account(s) you have each statement period for purposes of making a payment to a third party or by use of a telephone or computer.

Notice of Rights and Responsibilities

The use of any electronic fund transfer services described in this document creates certain rights and responsibilities regarding these services as described below.

Right to Receive Documentation of Your Transfers

Terminal Transfers. You will get a receipt at the time you make an EFT transaction of more than $15.00 to or from your account at an ATM terminal or at a Participating Merchant. The receipt shall clearly set forth to the extent applicable:

I. the amount involved and date the transfer is initiated;

2. the type of transfer;

3. the identity of your account with the financial institution from which or to which funds are transferred;

4. the identity of any third party to whom or from whom funds are transferred; and

5. the location or identification of the electronic terminal involved.

Documentation as Evidence of Transfer. Any documentation that is provided to you which indicates that an electronic fund transfer was made shall be admissible as evidence of such transfer and shall constitute prima facie proof that such transfer was made to another person.

Periodic Statements. If your account is subject to receiving a monthly statement, all EFT transactions will be reported on it. If your account is subject to receiving a statement less frequently than monthly, then you will continue to receive your statement on that cycle, unless there are EFT transactions, in which case you will receive a monthly statement. In any case you will receive your statement at least quarterly.

Preauthorized Deposits. If you have arranged to have direct deposit made to your account at least once every 60 days from the same person or company.

Using Your Card and Personal Identification Number ("PIN")

In order to assist us in maintaining the security of your account and the terminals, the Debit Card remains our property and may be revoked or canceled at any time without giving you prior notice. You agree not to use your Debit Card for a transaction that would cause your account balance to go below zero, or to access an account that is no longer available or lacks sufficient funds to complete the transaction, including any available line of credit. We will not be required to complete any such transaction, but if we do, we may, at our sole discretion, charge or credit the transaction to another account; you agree to pay us the amount of the improper withdrawal or transfer upon request. Certain transactions involving your Debit Card require use of your PIN. Your PIN is used to identify you as an authorized user. Because the PIN is used for identification purposes, you agree to notify The State Bank Group immediately if your Debit Card is lost or if the secrecy of your PIN is compromised. You also agree not to reveal your PIN to any person not authorized by you to use your Debit Card or to write your PIN on your Debit Card or on any other item kept with your Debit Card. We have the right to refuse a transaction on your account when your Debit Card or PIN has been reported lost or stolen or when we reasonably believe there is unusual activity on your account.

The security of your account depends upon you maintaining possession of your Debit Card and the secrecy of your PIN. You may change your PIN if you feel that the secrecy of your PIN has been compromised. You may change your PIN at an ATM or via the telephone.

Rights Regarding Preauthorized Transfers

Rights and Procedures to Stop Payments. If you have instructed us to make regular preauthorized transfers out of your account, you may stop any of the payments.  To stop a payment, call us at (815)728-8000 or write to:  State Bank, PO Box 350, Wonder Lake, IL 60097

We must receive your call or written request at least three (3) business days prior to the scheduled payment.  If you call, please have the following information ready:  your account number, the date the transfer is to take place, to whom the transfer is being made and the amount of the scheduled transfer.  If you call, we will require you to put your request in writing and deliver it to us within fourteen (14) days after you call.

Notice of Varying Amounts. If you have arranged for automatic periodic payments to be deducted from your checking or savings account and these payments vary in amount, you will be notified by the person or company you are going to pay ten days prior to the payment date of the amount to be deducted.  You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amounts would fall outside certain limits that you set.

Our Liability for Failure to Stop Preauthorized Transfer Payments. If you order us to stop one of the payments and have provided us with the information we need at least three (3) business days prior to the scheduled transfer, and we do not stop the transfer, we will be liable for your losses or damages.

Your responsibility to Notify us of Loss or Thefts. If you believe your Debit Card or PIN or internet banking access code has been lost or stolen, call us at: (800)472-3272 (24 hours a day) or Write to: State Bank PO Box 350 Wonder Lake, IL 60097

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

Consumer Liability. Tell us AT ONCE if you believe your Debit Card or PIN or internet banking access code has been lost or stolen or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down You could lose all the money in your account (plus your maximum overdraft line of credit, if applicable). If you tell us within two (2) business days after you learn of the loss or theft of your Debit Card or PIN or internet banking access code you can lose no more than fifty dollars ($50) if someone used your Debit Card or PIN or internet banking access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Debit Card or PIN or internet banking access code and we can prove we could have stopped someone from using your Debit Card or PIN or internet banking access code without your permission if you had given us notice, you can lose as much as five hundred dollars ($500).

The limitations on your liability for unauthorized transfers described in the following paragraph do not apply to any preauthorized automatic payments from your checking account(s), savings account(s), money market account(s) and NOW account(s). Unless you have complied with the procedures to stop the preauthorized payment described above, your liability for such unauthorized transfers is unlimited.

If your statement shows transfers you did not make (other than a preauthorized transfer), including those made by card, code, or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was transmitted to you, you may not receive back any money you lost after the sixty (60) days, and therefore, you may not get back any money in your account (including your maximum overdraft line of credit, if applicable), if we can prove that we could have stopped someone from taking the money had you given us notice in time. If a good reason (such as a long trip or hospital stay) keeps you from giving the notice, we will extend the time periods.

Consumer Liability for Unauthorized Transactions involving Debit Card. The limitations on your liability for unauthorized transactions described above generally apply to all electronic fund transfers. However, different limitations apply to certain transactions involving your card with the MasterCard® branded card.

If you promptly notify us about an unauthorized transaction involving your card and the unauthorized transaction took place on your MasterCard ® branded card, including any PIN-based ATM or POS transactions, zero liability will be imposed on you for the unauthorized transaction. In order to qualify for the zero liability protection, you must have exercised reasonable care in safeguarding your card from the risk of loss or theft and, upon becoming aware of such loss or theft, promptly reported the loss or theft to us.

In Case of Errors or Questions About Your Transactions. In case of errors or questions about your electronic fund transfers, Call us at: (815)728-8000 or Write to: State Bank PO Box 350 Wonder Lake, IL 60097 or use the current information on your most recent account statement.

Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact The State Bank Group no later than 60 days after we sent you the first statement on which the problem or error appears. You must be prepared to provide the following information:

  • Your name and account number.
  • A description of the error or transaction you are unsure about along with an explanation as to why you believe it is
  • An error or why you need more information.
  • The dollar amount of the suspected error.

If you provide oral notice, you may be required to send in your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days (twenty (20) business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) Days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) Days after the first deposit to the account is made, including those for foreign initiated or Point of Sale transactions.

We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

Liability For Failure to Complete Transaction. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages as provided by law. However, there are some exceptions. We will NOT be liable, for instance:

  • If through no fault of ours, you do not have enough money in your account to make the transfer.
  • If the transfer· would result in your exceeding the credit limit on your line of credit, if you have one.
  • If the electronic terminal was not working properly and you knew about the breakdown before you started the transfer.
  • If circumstances beyond our control (such as fire or flood, computer or machine breakdown, or failure or Interruption of communications facilities) prevent the transfer, despite reasonable precautions we have taken.
  • If we have terminated our Agreement with you
  • When your Debit Card has been reported lost or stolen or we have reason to believe that something is wrong with a transaction.
  • If we receive inaccurate or incomplete information needed to complete a transaction.
  • In the case of preauthorized transfers, we will not be liable where there, is a breakdown of the system which would normally handle the transfer.
  • If the funds in the account are subject to legal action preventing a transfer to or from your account.
  • If the electronic terminal does not have enough cash to complete the transaction.

There may be other exceptions provided by applicable law.

Charges for Transfers or the Right to Make Transfers.

Per Transaction Charge. We may assess a fee for each preauthorized transfer, ATM transaction, telephone transaction or Point of Sale purchase you make. Please see the applicable Fee Schedule to determine the applicable amount.

Fees. You may be charged a fee for withdrawals of cash under certain circumstances, whether they take place at proprietary machines or through a network or are Point of Sale transfers or transfers made without the use of your Debit Card . The circumstances under· which such charges will be assessed, as well as the amount of the charges are included in the current Fee Schedule , which is hereby incorporated into this document.

Fee Schedule. The Fee Schedule referred to above is being provided separately and is incorporated into this document by reference. Additional copies of the schedule may be obtained from The State Bank Group upon request.

Preauthorized Transactions. There are no additional charges for your use of preauthorized electronic fund transfers except as stated in our Fee Schedule, which is incorporated into this document by reference.

MasterCard charges us a currency conversion fee of .2% and a cross border transaction fee of .8% as a result we charge you a currency conversion fee of .2% and a cross border transaction fee of .8%

Disclosure of Account Information. We will disclose information to third parties about your account or electronic fund transfers made to your account:

  • Where necessary to complete a transfer or to investing and resolve errors involving the transfer(s); or
  • In order to verify the existence and condition of your account for a third party such as a credit bureau or merchant; or
  • In order to comply with government agency or court orders; or
  • If you give us your permission in a record or writing

Safety Precautions for ATM Terminal Usage Please keep in mind the following basic safety tips whenever you use an ATM:

  • Have your Debit Card ready to use when you reach the ATM.
  • Have all of your forms ready before you get to the machine. Keep some extra forms (envelopes) at home for this purpose.
  • If you are new to ATM usage, use machines close to or inside a financial institution until you become comfortable and can conduct your usage quickly. If using an ATM in an isolated area, take someone else with you if possible. Have them watch from the car as you conduct your transaction.
  • Do not use ATMs at night unless the area and machine are well-lighted. If the lights are out, go to a different location.
  • If someone else is using the machine you want to use, stand back or stay in your car until the machine is free. Watch out for suspicious people lurking around ATMs, especially during the times that few people are around.
  • When using the machine, stand so you block anyone else's view from behind. If anything suspicious occurs when you are using a machine, cancel what you are doing and leave immediately. If going to your car, lock your doors.
  • Do not stand at the ATM counting cash. Check that you received the right amount later in a secure place, and reconcile it to your receipt then.
  • Keep your receipts and verify transactions on your account statement. Report errors immediately. Do not leave receipts at an ATM location.
  • Report all crimes to the operator of the ATM and to local law enforcement officials immediately.

Updated May 01 2020

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