Online Banking, Bill Pay Browser Settings & User Requiremnts

Here is a quick guide to adjusting browser settings to minimize conflicts with the The State Bank Group’s Online Banking and bill pay services.  

Windows Internet Explorer

The default cookie settings in Internet Explorer should not prohibit an end users access into the Bill Pay System. If a user has adjusted their cookie settings to be more aggressive in its acceptance of cookies have the end user add the following sites to its Always Allow Exceptions List.

Financial Institution Online URL (Once user is logged in)
CheckFree server address “billpay1.pscufs.com”.

IE 6

1.     From Internet Explorer, select the Tools > Internet Options Menu.

2.     Select the Privacy Tab.

3.     Click the Sites button.

4.     Type in billpay1.pscufs.com
5.     Click Allow
6.     Do the same for the Financial Institution’s Online URL.
7.     Click Ok
8.     Click Apply, and then Ok.
9.     You should now be ready to log into the Financial Institution site and access bill pay.

IE 7

1.     From Internet Explorer, select the Tools > Internet Options Menu.

2.     Select the Privacy Tab.

3.     Click the Sites button.

4.     Type in billpay1.pscufs.com
5.     Click Allow.
6.     Do the same for the Financial Institution’s Online URL.
7.     Click Ok.
8.     Click Apply, and then Ok.
9.     You should now be ready to log into the Financial Institution site and access bill pay.    

Firefox 2.x

The default cookie settings in Firefox 2.0 should not prohibit an end users access into the Bill Pay System. If a user has adjusted their cookie settings to be more aggressive in its acceptance of cookies have the end user add the following sites to its Always Allow Exceptions List.

1.     Launch Firefox
2.     Click the Tools menu and select Options

3.     Click the Privacy Menu

4.     Click the Exceptions button;
- add the Financial Institution Online Address
- add the CheckFree server address billpay1.pscufs.com

5.     Click the Close button at the Bottom of the Exceptions – Cookies window
6.     Click the Ok button on the Options Window.
7.     You should now be ready to log into the Financial Institution site and access bill pay.    

Mac OS X

Firefox 2.x

Firefox installs with default cookie handling that should allow access into the bill pay system. If a customer experiences problems walk them through the following steps to resolve.

1.     Launch Firefox
2.     Click the Firefox menu and select preferences

3.     Click the Privacy Menu

4.     Click the Exceptions button;
- add the Financial Institution Online Address
- add the CheckFree server address “billpay1.pscufs.com”.

5.     Click the Close icon at the top of the Exceptions – Cookies window
6.     Click the Close Icon at the top of Preferences Window.
7.     You should now be ready to log into the Financial Institution site and access bill pay.  

Safari 1.3/2.0

Safari ships with its cookie preferences to accept only from sites you navigate to (originating sites). The Bill Pay system is a different URL from the Online Banking. If the default Safari cookie setting is not changed the CheckFree Cookies can not to be set and leads to failure in loading the CheckFree interface. If a Safari user is having difficulty getting the Bill Pay site to load once they click the Bill pay link from the online banking have the user go through the following steps.

1.     Launch Safari
2.     Click the Safari menu on the Application bar, select preferences.

3.     Change the Accept Cookies setting to Always
.

If you have concerns over accepting all cookies, given it will accept from all sites they browse to, explain that this is a limitation of the Safari browser. Firefox for MAC OS X allows for an exception list while maintaining a stricter acceptance of cookies from sites the user browses. You may want to move Firefox Online Banking.

User Requirements – Q2Online™ Banking

As with most online applications, connectivity, user hardware, browser support and integration is critical to providing the best user experience. We work hard to make sure that the most popular systems represent Q2Online Banking properly and securely. Below is a summary of recommended hardware, browsers, and accounting software that we test and support.

Recommended Minimum User Hardware and Connection:
• Standard PC or Mac (Pentium IV/1 GHz processor or higher/500 Mb RAM or greater)
• Microsoft® Windows 98/ME/2000/XP/Vista/7 or Mac OS-X
• Cable, DSL or ISDN Internet connection (dial-up supported for basic consumer users only)*
• Supported browser for consumer and commercial users
• Security, anti-virus and Spyware updates applied
• A valid email address and telephone number

*Note: Satellite cable connections often have difficulty supporting encrypted (HTTPS) applications. Because online banking is HTTPS encrypted for the safety of your financial information, some satellite cable connections may exhibit slow response.

Supported Browsers by Operating System:
The following browsers have been tested and determined to provide reliable user experience for Q2Online Banking. Some of these browsers may show minor behavioral or cosmetic differences for Q2Online Banking, but generally support the use of the retail and commercial banking application and functionality. It is always recommended to use the latest browser version available from the provider.

Microsoft Operating Systems

Mac Operating Systems (use Mac version of popular browsers)



Q2 will continue to evaluate browsers not listed within this document. Contact Q2Support with any browser-related questions or suggestions.

Supported Account Management Software:

Microsoft Money
• Money 2007 Deluxe
• Money 2007 Home & Business
• Money 2007 Premium
• Money Essentials
• Money Plus Deluxe
• Money Plus Home & Business
• Money Plus Premium
*Note: Microsoft no longer supports other product versions of Money. Users are recommended to upgrade to one of the versions listed above for problems arising from version specific defects.

Intuit Quicken and Intuit QuickBooks
Supported versions of Quicken and QuickBooks are dependent on the financial institution’s contract with Intuit

ONLINE BANKING

CALL US! 815-728-8000
ONE NUMBER FOR ALL
BANKING LOCATIONS

BANK BY PHONE
815-728-HELP
ANYTIME HELP LINE

TELEPHONE BANKING MENU REFERENCE SHEET

REORDER CHECKS
EASY ONLINE ORDERING